Department: Public Works
Residential Tennant Officer, act as an intermediary for Public Works by enforcing policy and housing regulations. This individual works with occupants who are at risk of becoming homeless through eviction
Residential Tennant Officer provides support in the housing program, assisting occupants keep their housing by supporting them to address their issues with mental illness, substance use, physical health and life skills. The most important task is building a relationship with occupants and collaborating with them to achieve their goals.
Position involves a high degree of public contact, responsibility, and community service.
Duties & Responsibilities:
· Ensuring Housing policy and procedures are adhered to
· Ensuring Occupant Agreements are adhered to
· Perform and document walk through and walk out of housing units.
· Provides a variety of office and field activities to manage and monitor Program
· Perform home visits, call for updates and collect information for program compliance as it pertains to the Home Occupancy Agreements
· Document all contact with program home visits and communication with both home occupants and Public Works.
· Maintain accurate daily logs records, monthly outcome reports, and files for each occupant
Maintain up-to-date case notes, progress reports and occupant files with clear rationale for methods and intervention used, and statistical documentation in accordance with the program requirements
Complete and maintain accurate statistical and narrative reports on all occupants
· Provide mediation and advocacy with occupants on Public Works behalf to develop a workable plan to obtain and or maintain housing.
Create and maintain consistent communication channels, both verbal and written, between several parties (i.e. occupant, Public Works, Tsuut’ina Police, referral source, peacemaking and collaborating agencies)
· Provide information and referral assistance regarding available support from appropriate social service agencies and/or community programs.
Assist participants in development of a strength-based/solution-focused individualized goal and action plan that promotes permanent housing and self-sufficiency; develop an effective, timely referral network in order to ensure ongoing direction and support as needed.
Identify participant strengths and barriers to stability and assist participants to reducing barriers and linking to resources and services.
Provide pro-active follow-up home visits to ensure stability and further progress towards self-sufficiency; this includes support, advocacy, reducing isolation, listening, problem solving, and identification of resources to assist with reintegration of participants in the community.
· Apply knowledge of Occupant Agreements to educate clients of their rights and responsibilities.
· Financial correspondence for funding agencies.
· Provide compliance reporting for internal records, reports, lists, internal/external correspondence
Complete all appropriate monthly and annual report forms.
Maintain a complete working file providing activity documentation and copies of all corresponding paperwork.
Assume other responsibilities as assigned.
Qualifications, Skills, and Abilities
Ability and experience assessing occupants needs, and ability to assist occupants to develop strategies for achieving their goals while problem-solving barriers
Well-developed interpersonal, and relationship building skills; as well as ability to establish rapport and excellent communication (written and oral) with occupants, team members, and Executive Director
Experience and ability to appropriately respond to crisis situations; combined with strong de-escalation, conflict resolution and problem-solving skills
Ability to work effectively within a team setting
Knowledge and understanding of social housing, the Housing Policy and Procedures and eviction prevention strategies
Experience working with at-risk or homeless individuals
Strong knowledge of needs, experiences and community services for the homeless population
Experience providing support services to individuals facing challenges surrounding maintaining housing accommodations, including, but not limited to; mental health, family violence and/or addictions
Driver’s license and access to a reliable vehicle required
Ability to work sensitively and effectively with people from various life situations and cultural backgrounds
Demonstrated excellent administrative and organizational skills; strong computer skills, specifically Microsoft Office Suite, including Word, Excel and PowerPoint is an asset
A current police vulnerable sector check is required